Kiio’s Impact on Children’s Community Health Plan: A Medicaid Population

CCHP partnered with Kiio to offer its Medicaid members a convenient option to reduce and prevent MSK pain and reduce MSK costs.

CCHP Profile

50,000+ members
MSK pain
Children Community Health Plan, a Wisconsin-based Medicaid plan, serves 50,000+ members. CCHP chooses Kiio to provide this vulnerable population with a free and convenient MSK management and prevention option that also reduces inappropriate pharmaceutical use and use of unnecessary medical services.

“CCHP chose Kiio because Kiio’s digital therapeutic treatment is evidence-based, has proven clinical and cost outcomes, and is very easy to use. We wanted to provide our members with a program that would meet them where they are, be available anytime and anywhere, and offer immediate access especially given the need for social distancing and reduced access to facility-based care during COVID-19.”

- Jim Slawson, MD Chief Medical Officer at CCHP

Impact - Satisfaction


said Kiio is easy to use


learned how to better manage their pain

Impact - Pain Reduction

Average Reduction in Pain from Baseline
% Enrollees Who Experienced Reduced Pain
*N= 513, Kiio for Low Backs
Clinical significance defined as 30% or more.  (VIII International Forum on Primary Care Research on Low Back Pain; Ostelo R, Deyo R, et al. Interpreting Chance Scores for Pain and Functional Status in Low Back Pain, Towards International Consensus Regarding Minimal Important Change. Spine. Vol. 33, No. 1, 90-94.)
Results based on member-reported data. Pain reduction measured by change from baseline using 0-10 Numeric Pain Rating Scale(NRS).
“Kiio was able to help our members reduce their pain and improve their function along with their mental well-being at a time when mental health symptoms are increasing. We wanted to do more to serve our members and expand their options for virtual care.”
- Jamie Heberer, Director Case Management and Health Promotion at CCHP

Impact – Functional Improvement

Using Kiio, many members returned to doing activities at the level prior to experiencing their MSK issue.

Average Improvement in Function from Baseline

% Enrollees with Improved Function

*N= 513, Kiio for Low Backs
Results based on member-reported data. Results based on member-reported improvement in function from baseline using a 0-10  Patient-Specific Functional Scale (PSFS), where members select a personally-relevant activity and rate their ability to complete that activity.

Impact – Mental Well-Being

Despite an increase in mental health symptoms since the start of COVID-19, Kiio has been shown to stabilize or improve mental well-being for most of its Medicaid members.
*Self-reported member data collected in-app. N = 513; Kiio for Low Backs

Impact – Engagement, Productivity and Rx Use

Medicaid members quickly engaged with Kiio and saw sustained increase in productivity and decrease in medication use.


meaningfully engaged within 24 hours of screening into Kiio


report a reduction in time off work due to pain


have taken less prescription medication since starting Kiio

Member Experience

Kiio members reported being highly satisfied. They remarked that Kiio helped them to feel better quickly and keep their pain away. They valued Kiio’s ease of use, 24/7 access to care, convenience, guided structure, and that the program does not require special equipment or appointments.
“Easy to use and it works. I’m feeling so much better! I am now using this stretching routine with my students.”
“I liked how easy it was to use and how it didn’t take much time to do the exercises and still feel better!”
“I could do it from home when it was convenient for me to exercise. I didn’t have to go to a gym or fitness center. And it was free.”
Schedule a Discovery Call

Let's chat!

Our team can't wait to learn more about your business and your needs.

Your message has been submitted.
We will get back to you within 24-48 hours.
Oops! Something went wrong .